General terms and conditions online shop:

 

1. Scope

1.1. These general terms and conditions ("GTC online shop") apply to all

wechselseitigen Ansprüche zwischen Ihnen und FANTECH sowie verbundener Unternehmen (im Folgenden

"Fantech" or "we") for orders from the online shop, unless other conditions expressly take precedence.

 

2. Conclusion of contract

2.1. By clicking on the "Complete order" button, you confirm that the information you have provided is correct and make an offer to purchase the goods in the shopping cart.

2.2. Our automatic order confirmation only documents the receipt of your order, but does not yet represent acceptance of your offer.

2.3. After submitting your offer, we will check the availability of the goods. If the goods you have ordered are not available, we will inform you of this separately.

2.4. A contract only comes into being through our express declaration of acceptance.

3. Delivery and Passing of Risk

3.1. You can choose between delivery to an Austrian address specified by you or to a market of your choice within Austria. Delivery abroad is possible. Furthermore, we reserve the right to change the delivery methods and delivery conditions.

3.2. If you choose to collect the order personally, you will be notified by email as soon as the goods are ready for collection. You or a third party commissioned by you must present the declaration of acceptance or the notification of collection for collection. In addition, the collector must confirm acceptance of the goods by signing a confirmation of acceptance. If the collection does not take place within 14 days of sending the collection notification, we reserve the right to withdraw from the purchase contract, which means that the right to have the ordered goods handed over expires.

3.3. In the case of deliveries of devices which, due to their size or weight, are delivered via one of our logistics partners, they will contact you to arrange a delivery date. If no date can be agreed within our delivery times, we reserve the right to withdraw from the purchase contract.

4. Payment

4.1. Purchase prices are given in EURO including the statutory sales tax. Shipping costs, if any, are shown separately.

4.2. The payment methods displayed at the end of the ordering process are available to you. We reserve the right to restrict the selection of payment methods.

4.3. In the event of late payment, you have to pay interest of 8% p.a. In addition, we reserve the right to demand compensation for culpably caused damage.

4.4. The repayment of the purchase price takes place in the form of the original payment.

5. Retention of Title

5.1. We reserve ownership of the goods until the purchase price has been paid in full.

5.2. Until the purchase price has been paid in full, you must inform us immediately in writing of any access by third parties to the goods, in particular of enforcement measures, as well as any damage or destruction of the goods. You must notify us immediately of any change of ownership or address.

5.3. We are entitled to violations of point 5.2. withdraw from the contract and demand the return of the goods.

6. Consumer's Right of Withdrawal

6.1. As a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. This cancellation period begins on the day on which you or someone authorized by you accepted the goods (or the last goods if you ordered several goods that were delivered separately) or service.

6.2. To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement.

6.3. The cancellation period is met if the communication regarding the exercise of the right of cancellation is sent to the following address before the cancellation period has expired:

Fantech

E-Mail: officefantechat@gmail.com

or they can fill out the form at the bottom of the page to get a written trace.

6.4. Always describe in detail the observed defect (when it occurred, how often it manifests itself, in what situations it manifests itself, how long the manifestations last, etc.). If the service technicians do not have a detailed description, they may not notice the error and will return the device to you as correct.

6.5. After you have sent a cancellation in one of the ways indicated and attached proof of purchase, you will receive a written or electronic confirmation with the number under which your cancellation is registered. This confirmation will confirm your revocation.

6.6. We will do our best to reduce the waiting time as much as possible, but we cannot influence the work of authorized services and the time it takes them to repair the device or declare it beyond repair.

6.7. The seller is not responsible and not obliged to accept the withdrawal if:

• No proof of purchase was included

• The device is physically damaged

• The device has not been used in accordance with the manufacturer's specifications

• The device was damaged by improper handling

in these cases, we may, at your request and expense, send the device to an authorized service center. However, the service will charge for device diagnosis and repair if you agree. In this case, the customer bears the costs for diagnosis and possible repairs as well as the transport of the device.

Consequences of revocation

6.8. If you cancel the contract, we will refund all payments made, including shipping costs, immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of the contract. Any additional costs resulting from a different type of delivery than the cheapest standard delivery offered by us will not be reimbursed. The refund will be made in the form of the original payment (i.e. credit to credit card or chargeback to account). Under no circumstances will you be charged any fees for this repayment.

6.9. In the case of cancellation of purchase contracts in which we have not expressly offered to collect the goods ourselves in the event of cancellation, we can refuse repayment until we have received the goods back or you have provided proof that you have sent the goods back, depending whichever is earlier.

6.10. You have to bear the direct costs of the return. For goods that cannot be sent back by post or a parcel service (forwarding goods), we will organize the return transport for you. You will incur costs of EUR 59.40 (incl. VAT) for this. You must make the goods freely accessible in the shipping packaging for the return transport.

6.11. You have to replace the loss of value, which is due to handling the goods that was not necessary to check the condition, properties and functionality of the goods. Carrying out the return/withdrawal

6.12. The goods can either be returned to the return address within the cancellation period or you can return them personally with a declaration of cancellation at the same time. If you do not return the goods in full, including all accessories, you may be able to claim compensation for lost value.

6.13. The goods must be returned in packaging suitable for shipping.

6.14. General return address:

6.15. If, at your request, we have started the contractually agreed service before the end of the cancellation period, in the event of withdrawal, you must pay the share of the agreed total price that corresponds to the services we have provided up to the point of withdrawal.

7. Warranty

7.1. Gewährleistungsansprüche können Sie persönlich geltend machen, oder die Ware

7.2. Acceptance does not imply any acknowledgment of warranty claims. This requires a separate review, the result of which you will be informed of within a reasonable period of time.

7.3. The statutory warranty provisions apply, which provide for a warranty period of 2 years for movable items.

7.4. The assignment of warranty claims is excluded

7.5. After the statutory warranty period (2 years) has expired, the consumer is responsible for sending the goods to the service and bears the costs of shipping, receiving the goods and repairing them.

7.6. We will also be happy to help you with information about the Services after the legal deadline.

7.7. If you are not satisfied with the product you bought and want to return it and get your money back, remember that the box and the product must be undamaged and without signs of use. Otherwise we will not be able to respond to your request and the product will be returned to you.

7.8. It is also necessary to fill in the withdrawal form that you can find at THIS link can download. Please send this declaration of withdrawal with the returned product.

7.9. The cost of returning the goods is borne by the buyer.

8. Liability

8.1. We are liable for intent and gross negligence. We are only liable for slight negligence with regard to our main performance obligations, in the case of personal injury and claims under the Product Liability Act.

8.2. When checking, repairing or maintaining devices on which data or programs are stored, there is a possibility of loss or damage to data or programs stored in the device.

We therefore recommend saving all data and programs on another data medium (data backup) before handing over such devices for inspection, repair or maintenance. If such a data backup is not carried out by you or is not carried out successfully, any liability for damage to or loss of data and programs is excluded. After the repair/maintenance is completed, it is your responsibility to load backed up data back onto the device.

9. Alternative Dispute Resolution

9.1. In the event of disagreement, there is an option to lodge a complaint with the arbitration for consumer transactions via the platform http://ec.europa.eu/odr.

If you have any questions, our team will be happy to help you: please write to us

officefantechat@gmail.com

 

Status: February 2021