Your compliance and security needs are our priority.
At Fantech, we take great care in implementing and maintaining the security of our services and your data. We employ industry standard procedures and policies to ensure the security of your information and prevent unauthorized use of such information.
Fantech complies with GDPR and related regulations.
With each visit, our website collects a series of general data and information based on Article 6 Paragraph 1 lit. f GDPR, which is temporarily stored in log files on a server. A log file is created as part of an automatic log of the processing computer system. can be detected
– access to the website (date, time and frequency);
– how you got to the website (previous page, hyperlink, etc.);
– the amount of data sent
– which browser and which browser version you use;
– the operating system you are using;
– which internet service provider you use;
– Your IP address, which your Internet access provider assigns to your computer when it connects to the Internet.
The collection and storage of this data is necessary for the operation of the website, to ensure the functionality of the website and to deliver the content of our website correctly. In addition, we use the data to optimize our website and to ensure the security of our IT systems. For this reason, the data is stored for a maximum of 7 days as a technical precaution.
We process your personal data based on:
8.1. contracts
By accepting our terms of use, you enter into a contractual relationship with us. We process your personal data in order to enter into and perform this contract, i.e. H. sent you the product you ordered. If you are not satisfied with our processing of your personal information, you can delete your profile on the websites at any time.
8.2. approval
We process your personal data on the basis of your consent in order to be regularly informed about news from our offer.
If you have given us consent to processing, you can withdraw this at any time. If you revoke your consent, we will stop further processing of your personal data and delete it. The withdrawal of consent is free of charge and can be forwarded as follows: by email to officefantechat@gmail.com
8.3. Legitimate Interest
In certain situations, our legitimate interest in making online shopping work most efficiently requires us to process your personal information (e.g. to maintain your user account).
8.4. Our legal obligations
We may process your personal data when required to do so by law.
8.5. Protecting your important interests
We can also process your personal data if the processing is necessary to protect your vital interests.
If we process your personal data based on our legal obligations or to protect your vital interests, we will inform you about this.
We only use the personal data that is necessary for a specific purpose and always try to limit the processing of personal data in relation to what is necessary for that purpose. The purpose of processing your personal data is to register on the websites and make online purchases.
a) Contact
When you contact us by telephone, e-mail or via a contact form, the data you provide will be stored by us based on Article 6 (1) (a) GDPR in order to answer your questions. The contact is logged in order to be able to prove the contact in accordance with the legal requirements. Your consent will be obtained for the processing of the data as part of the contact form and reference will be made to this data protection notice. We delete the data arising in this context when the respective conversation with you has ended and the relevant facts have been finally clarified.
b) Registration
On our website we offer you the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. Registration serves to fulfill a contract or to carry out pre-contractual measures and is therefore based on Article 6 (1) (b) GDPR.
Depending on the individual case, we require contact details, such as name, delivery and billing address and e-mail address, as well as information on the type of payment method you have chosen, for the conclusion and processing of contracts. In addition, we use your data to maintain our customer database so that only correct data is stored there. In order to avoid typing errors and to ensure that the items you have ordered reach you, we will check that your address is complete and correct when you enter it.
c) Guest order
You have the option to place your orders as a guest. If you choose this type of order, you do not have to register before placing an order. Please note that you will have to re-enter your data for each additional order.
We collect, process and use the information you provide as part of a guest order for the purpose of executing the contract in accordance with Article 6 (1) (b) GDPR. We store the information you provide to process and process your order. Data that we have to store due to legal, statutory or contractual storage obligations will be blocked instead of being deleted in order to prevent use for other purposes.
d) Other
Based on Article 6 Paragraph 1 lit. c and f GDPR, we use and store your personal data and technical information to the extent necessary to prevent or track misuse or other illegal behavior on our website, e.g. to maintain data security in the event of attacks on our IT systems. This also takes place if we are legally obliged to do so, for example due to official or court orders, and for the protection of our rights and claims as well as for legal defense.
The processing of your personal data can be based on the following legal bases:
When passing on your personal data, we always ensure the highest possible level of security. Therefore, your data will only be passed on to previously carefully selected and contractually bound service providers and partner companies. In addition, your data will only be forwarded by us to bodies that are located within the European Economic Area and are therefore subject to strict EU data protection law or that are obliged to maintain a corresponding level of protection. A transfer of data to insecure third countries does not currently take place and is not planned.
a) Disclosure within affiliated companies in accordance with Article 6 (1) (b) GDPR:
We pass on your personal data to affiliated companies for the conclusion and processing of contracts for offers on our website for storage in central databases and for internal group billing and accounting purposes. This is necessary in particular so that you can use all of our offers. If you wish to be picked up at the store, the store you have selected will receive information about your order in order to be able to process it. If you contact a store or our customer hotline with questions, complaints or returns as well as other complaints, they will also have access to your order data in order to be able to process your request.
b) Passing on to service companies in accordance with Article 6 Paragraph 1 lit. b and f GDPR
Various service companies work for us for the operation and optimization of our website and for contract processing, e.g. for central IT services or the hosting of our website, for the payment and delivery of products or for the installation of devices or for sending the newsletter pass on the data required to fulfill the task (e.g. name, address).
Some of these companies work for us by way of order processing and may therefore only use the data provided according to our instructions. In this case, we are legally responsible for appropriate data protection precautions at the companies commissioned by us. We therefore agree specific data security measures with these companies and monitor them regularly.
In contrast to order processing, in the following cases we transmit data to third parties for independent use for contract processing:
– When delivering goods to logistics companies and the postal service provider specified in the order (such as Austrian Post). Contact data such as e-mail address and/or telephone number are only used by the logistics partner to agree on a delivery date and for important notifications about this.
– When paying, we do not record or store any payment transaction information such as credit card numbers or bank details. You only disclose this directly to the respective payment service provider.
c) Disclosure to other third parties in accordance with Article 6 (1) (c) and (f) GDPR
Finally, we will pass on your data to third parties or government agencies within the framework of the existing data protection laws if we are legally obliged to do so, for example due to official or court orders, or if we are entitled to do so, for example because this is necessary to prosecute criminal offenses or to exercise and enforce our rights and claims is required.
We process and store your personal data only for the period necessary to fulfill the storage purpose or if this is provided for in laws or regulations. After the purpose has ceased to exist or has been fulfilled, your personal data will be deleted or blocked. In the case of blocking, the deletion takes place as soon as legal, statutory or contractual retention periods do not conflict, there is no reason to assume that deletion would impair your interests worthy of protection and deletion would not cause a disproportionate amount of effort due to the special type of storage.
Of course, you have rights with regard to the collection of your data, which we would like to explain to you here. If you would like to make use of one of the following free rights, a simple message to us is sufficient:
by email: officefantechat@gmail.com
For your own protection, we reserve the right to obtain further information that is necessary to confirm your identity and, if identification is not possible, to refuse to process the request.
You have the following rights:
– Right to information: You have the right to request information from us about the personal data stored about you.
– Right to rectification: You have the right to request immediate correction and/or completion of the personal data concerning you.
– Right to restriction of processing: You have the right to request that the processing of your personal data be restricted if you dispute the accuracy of the data, the processing is unlawful but you refuse to delete it and we no longer need the data, but you do you need them to assert, exercise or defend legal claims or you have lodged an objection to the processing.
– Right to deletion: You have the right to request the deletion of your personal data stored by us, unless the exercise of the right to freedom of expression and information, processing to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defense of legal claims is required.
– Right to information: If you have asserted the right to rectification, erasure or restriction of processing, we will notify all recipients to whom your personal data has been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.
– Right to data portability: You have the right to have personal data that you have provided to us handed over to you or to a third party in a structured, common and machine-readable format. If you request the direct transfer of the data to another person responsible, this will only be done to the extent that it is technically feasible.
– Right to object: If your personal data is processed on the basis of legitimate interests in accordance with Article 6 Paragraph 1 Letter f GDPR, you have the right to object to the processing at any time in accordance with Article 21 GDPR.
- Right of withdrawal of consent: You have the right to revoke your consent regarding to revoke the collection of data at any time with effect for the future. The data collected up to the legal force of the revocation remain unaffected. Please understand that the implementation of your revocation may take a little time for technical reasons.
– Right to complain to a supervisory authority: If the processing of your personal data violates data protection law or if your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority:
Austrian data protection authority
Barichgasse 40-42
1030 Wien
You can also exercise your rights to correction and deletion in the quickest, easiest and most convenient way by logging into your customer account and directly editing or deleting your data stored there. Please note that once your data has been deleted, the offers from our product partners will no longer be available to you via our website. This also includes re-download options. Therefore, please back up your data before asserting a claim for deletion. Data that we have to store due to legal, statutory or contractual storage obligations will be blocked instead of being deleted in order to prevent use for other purposes.
We will answer your request as soon as possible. In the case of complexity or a large number of requests, we may need additional time to respond to the request.
Fantech continually takes appropriate security measures to protect your personal information.
We take appropriate physical, procedural, technical, organizational and human resources measures to achieve an adequate level of protection for your personal data processed by us. Fantech applies the best industry standards in data protection. Protection refers to the loss, use contrary to purpose, unauthorized access and inspection, alteration and destruction of such personal data. However, no security measure can guarantee that personal data will be protected 100%. However, Fantech is constantly improving all security measures to protect your personal data with its controlled processes and high responsibility at all times.
Stand: März 2021